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    1. EcoStruxure IT Support
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    3. ITA: Change

    ITA: Change

    Change management with fully integrated workflow automation

    • Change management overview

    Rack equipment planning

    • Rack equipment planning
    • Planning changes to rack equipment
    • Equipment stages

    Work orders

    • Working with work orders
    • Creating a controlled automated work order
    • Creating a custom work order without recorded tasks
    • Creating and applying work order processes
    • Work order reports

    Integration with BMC Remedy

    Remedy 9.1 is not supported in any ITA version. Only Remedy versions prior to 9.1 are supported.

    • Integration with the Remedy change management system from BMC
    • Associating Remedy tickets and work orders

    Change request

    • Data center change requests
    • Change request templates
    • Change Request

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