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    1. EcoStruxure IT Support
    2. EcoStruxure IT Expert
    3. Configuration

    Configuration

    • Rack ATS firmware update can cause permanent damage to the device
    • Outlet control in IT Expert
    • Device configuration
    • Single device configuration
    • Custom properties in IT Expert
    • Create locations in IT Expert
    • Setting up call priority for Asset Advisor in IT Expert
    • Configure EcoStruxure IT mobile app push notifications from IT Expert
    • EcoStruxure IT authentication method
    • Google, Duo, Auth0, or other authentication
    • SMS authentication

    Administration

    Manage your organization including users, groups, subscriptions, gateways, alarm notifications, and more

    • Administrator access for Customer Success Managers
    • Manage users in IT Expert
    • IT Expert permissions
    • Add a partner to your organization in IT Expert
    • Inviting users to join your organization in EcoStruxure IT

    Single Sign On (SSO)

    Configure SAML Single Sign On (SSO) in IT Expert

    • Identity Provider (IdP) initiated SSO risks and considerations
    • Configure SAML single sign on (SSO) in IT Expert
    • Configure Azure AD for IT Expert SAML SSO

    Firmware update

    • Firmware update
    • IT Expert firmware update - Device communication failure
    • IT Expert firmware update - Device not recognized
    • IT Expert firmware update - Device is offline

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