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    FAQ

    Frequently asked questions about IT Expert

    • Can I export the IT Expert device list to CSV?
    • EcoStruxure IT Expert subscription feature comparison
    • Why are devices shown as not analyzed in the Device Security assessment?
    • How to enable SCP on APC NMC devices in IT Expert
    • Why does EcoStruxure IT show the wrong firmware version running on my device?
    • Is the latest APC firmware available in IT Expert?
    • How to delete devices from IT Expert
    • Can I use the device configuration feature in IT Expert for NetBotz?
    • Are 3rd party UPS included in the UPS Score battery wear assessment?
    • How do I activate my IT Expert license?
    • What happens if my IT Expert subscription expires? 
    • How do I add a partner to my EcoStruxure IT account?
    • How often does the Gateway poll monitored devices?
    • How can I tell if I am subscribed to IT Expert or running the free version?
    • Can I transfer my DCE devices monitored in EcoStruxure IT to IT Expert without rediscovering devices?
    • Where can I download a DCE software update file?
    • How to change the temperature display from Celsius to Fahrenheit in ITE
    • IT Expert supported browsers
    • Say hello to EcoStruxure IT Expert!

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