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    1. EcoStruxure IT Support
    2. EcoStruxure IT mobile app
    3. Troubleshooting

    Troubleshooting

    Troubleshooting the EcoStruxure IT mobile app

    • How to reset two-factor authentication (2FA)
    • I can't log in to the EcoStruxure IT app
    • I replaced my old phone. I can't log in to EcoStruxure IT on my new phone
    • I can't choose Allow in the authentication to log into the app
    • I didn't get a push notification on the EcoStruxure IT app
    • I don't see the device or alarm data I expect in the mobile app

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