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    1. EcoStruxure IT Support
    2. EcoStruxure IT Gateway
    3. Troubleshooting

    Troubleshooting

    • Gateway restore fails on some non-English locales
    • How to replace the self-signed SSL certificate in EcoStruxure IT Gateway versions 1.16 and newer
    • How to troubleshoot the Gateway connection to EcoStruxure IT
    • Gateway Device Communication Alert
    • Cannot discover NetBotz devices in Gateway
    • NetBotz 4.x discovery issue when Gateway proxy settings are configured
    • Gateway appliance network problems due to bad image
    • Device is offline after replacement or RMA
    • Galaxy UPS is offline after updating the Gateway
    • Device serial numbers and unique identifiers
    • How to replace a device in EcoStruxure IT Gateway
    • Issue updating the Gateway from version 1.8.1
    • My device name didn't update in the Gateway after I changed it
    • How to create a device walk file for EcoStruxure IT Gateway and Data Center Expert
    • Web server port 443 is being used by another application
    • NetBotz devices appear in the list of unknown devices
    • Cannot discover Redfish devices in Gateway
    • SNMP walks, Modbus polls, and Redfish discoveries
    • Device discover fails - SNMP is disabled by default on new APC NMC firmware
    • Troubleshooting Gateway device discovery failure
    • How to restart the Gateway Service
    • Gathering Gateway logs for troubleshooting
    • My device is not responding - Gateway 1.4.0
    • How to troubleshoot SNMP communication issues in the Gateway
    • How to set up the Gateway proxy settings
    • How to disconnect or reconnect a Gateway from EcoStruxure IT
    • How to allow a targeted read for Device Support
    • How to solve the cloud connectivity untrusted SSL certificate error
    • Troubleshooting issues connecting your Gateway to EcoStruxure IT

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