Jackie Lehr
- Total activity 1135
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 608
Activity overview
Latest activity by Jackie Lehr-
Jackie Lehr created an article,
System requirements for EcoStruxure IT app
Smartphone iPhone 6S and newer iOS 13.0 and newer Android 5 and newer
-
Jackie Lehr commented,
Hi ANIRUDDHA DESHMUKH, Licensing for a disaster recovery node (DR) is part of the IT Advisor base license. This information was missing from this article until you asked. Thanks for asking this qu...
-
Jackie Lehr created an article,
Connector for ConnectWise in IT Expert for Partners
You can now create a connector to forward alarm data from organizations you manage in IT Expert for Partners to your ConnectWise PSA ticketing system. To allow you access to data, customers must fi...
-
Jackie Lehr created an article,
ConnectWise connector
You can create a connector to get alarms from IT Expert for Partners in your ConnectWise PSA ticketing system. Before you begin, make sure your customer has allowed you to access the API. If yo...
-
Jackie Lehr created an article,
EcoStruxure IT Gateway 1.19 release notes
EcoStruxure IT Gateway 1.19.0 It is now required that new installations of Gateway 1.19+ on Linux be installed in the default location. Enhancements Improved firmware update file transfer validat...
-
Jackie Lehr created an article,
Gateway cannot read the configuration file from the device
Configuration for a device can be unavailable in IT Expert if the device is misconfigured. Note: Only APC NMC devices are supported. To troubleshoot: Device credentials are not configured corr...
-
Jackie Lehr created an article,
Administrator access for Customer Success Managers
IT Expert Administrators can grant Administrator access to their Customer Success Manager (CSM). Only the CSM specific to the organization is granted access. Go to Administration > More... > Orga...
-
Jackie Lehr commented,
Hi ANIRUDDHA DESHMUKH, Please contact support at support@ecostruxureit.com to request the list of dependent packages for RHEL. This information is not available on the help center. Best, Jackie
-
Jackie Lehr created an article,
IT Expert firmware update - Device not recognized
When the device status is Device not recognized during a firmware update in IT Expert, it is usually because the device IP address was reused, or the device is not configured properly in the Gatewa...
-
Jackie Lehr created an article,
IT Expert firmware update - Device is offline
When the device status is Device not recognized during a firmware update in IT Expert, it is usually because IT Expert has lost communication with the Gateway or the device itself. Common ...