Jackie Lehr
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Activity overview
Latest activity by Jackie Lehr-
Jackie Lehr created an article,
OpenSSL critical vulnerability
On October 25th, 2022, the OpenSSL project team announced that the forthcoming version 3.0.7 would be released on November 1, 2022 to address a critical severity vulnerability affecting OpenSSL ver...
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Jackie Lehr created an article,
Video: EcoStruxure IT Expert Onboarding
Whether you're brand new to EcoStruxure IT Expert or you've been using it for a few months, you’ll learn how to make the most of it in this webinar. See a live product demo and get some great tips ...
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Jackie Lehr created an article,
Gateway restore fails on some non-English locales
EcoStruxure IT Gateway restore fails when the locale of the Windows computer where the Gateway is installed is set to Italian, Portuguese, or Spanish. Set the operating system locale to English to ...
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Jackie Lehr created an article,
IT Expert firmware update - device communication failure
When a device communication failure occurs duing a firmware update in IT Expert, it is usually because the FTP/SCP credentials are not configured properly on the APC NMC or in the Gateway file tran...
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Jackie Lehr created an article,
IT Expert alarm notification policies
IT Expert Administrator users can configure alarm notification policies to inform specific users of alarms that occur on monitored devices. A Default notification policy is pre-configured that inc...
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Jackie Lehr created an article,
EcoStruxure IT Gateway 1.17 release notes
Gateway 1.17.1 release notes It is strongly recommended that you update your Gateway to version 1.17.1. See how Gateway Addressed an issue that prevented sending device data from the Gateway to Eco...
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Jackie Lehr created an article,
Rack ATS firmware update can cause permanent damage to the device
During a rack ATS (AP77XX) firmware update through IT Expert or other means, permanent damage to the device can occur if there is a load attached. The ATS switches back and forth between power sour...
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Jackie Lehr created an article,
IT Expert alarm categories
When you create an alarm notification policy in IT Expert, you can choose from several categories of alarms generated by monitored devices. Note: Some alarms may appear in more than one category. E...
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Jackie Lehr created an article,
Do I need a dedicated server for EcoStruxure IT Gateway?
It is recommended that you install EcoStruxure IT Gateway on a dedicated VM or hardware server. If you must install the Gateway on a server with shared resources, make sure there are enough free r...
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Jackie Lehr created an article,
How to replace the self-signed SSL certificate in EcoStruxure IT Gateway versions 1.16 and newer
Gateway versions 1.16 and newer Contact support for information about older Gateway versions. Note: An imported SSL certificate signed by a trusted certificate authority or a CA certificate importe...