Gateway cannot read the configuration file from the device

Configuration for a device can be unavailable in IT Expert if the device is misconfigured.

Note: Only APC NMC devices are supported.

To troubleshoot:

• Device credentials are not configured correctly
  Make sure the SCP and FTP settings are configured correctly on the APC NMC device and in the Gateway.
  Configure Gateway device file transfer settings

• Device config.ini contains line breaks
  IT Expert cannot process the config.ini file for APC NMC devices if any entry in the file contains multiple lines.
  Line breaks can be introduced into the config.ini file [SystemID]Message field when multiple lines are used in the System Message on the NMC's Configuration > General > Identification page.

  1. Log in to the NMC.
  2. Remove or replace the System Message.
     If a System Message is needed, make sure to type the message in one continuous line with no line breaks.
  3. Reboot the NMC.
  4. Rediscover the device in the Gateway.