IT Expert alarm notification policies

IT Expert Administrator users can configure alarm notification policies to inform specific users in your organization about alarms that occur on monitored devices. 

A Default notification policy is pre-configured that includes all groups, locations, categories, and device types, and alarms with critical severity.
You can modify the default notification policy or delete it if you do not want to receive notifications.

1. Go to Administration > Alarm notifications.
2. Click New policy.
3. Provide a name for your notification policy, and click Create policy.
4. Select at least one group, at least one location, and the alarm severities, categories, and device types to include in the notification policy. Click Save.

Resolve conflicts during configuration

Conflicting selections are highlighted to make it easier to decide whether to edit permissions or create an additional policy to achieve the desired result.
For example, a group might not have permissions for the locations you selected.
See IT Expert permissions

Groups

Click Select groups to choose the group(s) to include in the notification policy.

Recipients for notifications are based on group permissions already created in IT Expert.
See IT Expert permissions

Location

Click Select locations to choose the location(s) to include in the notification policy.

Users in some groups may not have permissions for all the locations you select. Check user group permissions on the Administration > Groups tab to adjust. You might need to create an additional policy to achieve the desired result. See IT Expert permissions

There is information displayed on the page when any selections in the policy are invalid.

Severity

Select the alarm severities to include in the notification policy: Critical, Warning, or both.

Category

Select the alarm categories you to include in the notification policy: Power, Environment, Infrastructure, Security, and Uncategorized. See IT Expert alarm categories

Device type

Click Select devices to choose the device types to include in the notification policy. 

Correct missing information in an existing policy

A warning is displayed in the policy when any option is invalid, for example, if a group or location selected in a policy was deleted from the system.

Click the policy to make the necessary changes.

Note: The My profile > Notifications tab now only allows you to choose whether you want to receive email notifications, push notifications in the EcoStruxure IT mobile app, and cleared alarms.
Other alarm notification settings are configured by the Administrator for your organization by group, location, and device type in notification policies.
See Configure EcoStruxure IT mobile app push notifications from IT Expert