IT Expert permissions

Known issues

Administrator users can assign access permissions in IT Expert based on locations in the organization and roles.

1. Click Administration > Groups.

2. Click Add group to create one or more groups in addition to the default Administrators and Users groups.
   Note: If you use SAML SSO, you must also create exactly the same groups in your identity provider if you create groups in IT Expert. For more information.
   See Configure SAML single sign on (SSO) in IT Expert

3. Select a group and click Add locations.
   Locations are hierarchical; locations inherit the role of the parent location. Sublocations cannot have more restrictive permissions than the parent. 

4. Assign at least one role to each location. Roles apply to all group members.
   

   Click Show to see a brief description of the user roles available in IT Expert.

5. Click Edit members to add one or more members to the group.

6. Click a user on the left to add that user to the list of group members on the right, or click a user on the right to remove that user from the list of group members.

   When a user is a member of multiple groups, their permission the least restrictive role of all the groups.

Roles

Click Show to see a description of the user roles available in IT Expert.

Roles apply to all group members.

The Administrator role is global, with full access to IT Expert features in all locations.

The Editor role allows access to some features in selected locations.

The Viewer role allows view access to selected locations. Viewers can acknowledge alarms.

Note: The default Users role allows view access to all locations.

Note: You can view or modify a user's group membership, and view the locations and roles defined by that user's group membership, on the Users tab.