Managing your user account

Profile

• Type your email address and full name.
  This option is not available if you're a remote user since your account is handled by an authentication server. More... The full name is the name displayed for your user account.

Note: You cannot change your own username or delete your own user account.

•  In Preferred unit system, select to use metric or US customary settings.
   This affects whether the equipment dimensions are displayed in meters or feet, for example.

Change password

• Enter your old and new passwords.

If you forgot your password, your system administrator (a user with administrator rights) can reset your password for you and send you a new password.

This option is not available if you're a remote user since your account is handled by an authentication server. More...

Language

Change the language settings and view the web client in any of the supported languages (per user) in Account > Language). More...

Download

The desktop client installers are hosted on our cloud server. Click Download and then select the appropriate operating system next to the application description.

About users

User accounts are handled by the ITA server or authentication server. Changes to your user settings are effective on both the ITA web client (or Tenant Portal), and ITA desktop client. The same user may be able to access the desktop, and/or web client, or Tenant Portal depending on their user permissions. These are handled by system administrators through the Administration > Users menu. More...

For colo, there are also customers and users at a customer's site. More...