This system integration ensures relevant information is shared between ITA and the most commonly used process management system in the market.
A valid ITA: Change license allows you to use this feature
Integration version compatibility
Remedy 9.1 is not supported in any ITA version. Only Remedy versions prior to 9.1 are supported.
End-to-end change management, tracking changes across multiple systems
If you are using the Remedy Change Management system to track changes in your data center, you can configure and use a tracking solution that covers the entire process from new ticket in Remedy through work order tasks in ITA to completed ticket in Remedy.
Before you can start working with work orders and tickets from the external change management system, you must configure the integration between the systems in External System Configuration in ITA.
You must also make sure the appropriate users get access to the feature.
Working with work orders and Remedy tickets
Configuration of Remedy integration
Configuration of user rights for work orders
Remedy tickets appear in ITA
Work order changed to In progress
Changes updated in Remedy