A technical support representative might ask you to gather logs for troubleshooting.
Installation Logs
Gather these logs for installation or software update issues:
-
Gateway 1.10 and newer
- installbuilder_installer_*.log
- install_helper_*.log
-
Older Gateway versions
- EcoStruxure*
- bitrock*
Windows
If you downloaded and installed the Gateway software, gather logs from:
- C:\Users\<username>\AppData\Local\Temp
- C:\Users\<username>\AppData\Local\Temp\<number folder>
If you updated the Gateway software from the IT Expert web application, or the update was automatically run by Schneider Electric, gather logs from:
- C:\Windows\Temp
- C:\Windows\Temp\<number folder>
Linux
Gather logs from:
- /tmp/