Upgrading IT Advisor

The latest version of IT Advisor is available to customers with a valid software support contract only.

Customers with a valid support contract can get access to newly released product updates on the EcoStruxure IT Entitlements portal.
Log in and then click Software Updates. More information...

If the ITA update files are not available in EcoStruxure IT Entitlements, contact your local technical support to verify your support contract and get access to the update file(s) you need.

Upgrading to the latest ITA version

ITA version	How to upgrade
From version 9.3.0	Upgrade or backup/restore A direct upgrade to 9.3.x/9.4.x is supported
From version 9.1.x	Upgrade or backup/restore A direct upgrade to 9.2.x is supported. A direct upgrade (from 9.1.x/9.2.x) to 9.3.0 supported if server has Internet access (during the upgrade). Upgrade to version 9.3.x is not supported with offline version. Please take backup of the solution, perform fresh install and then restore the backup.
From version 9.0.x	Backup/restore only The Database and OS is updated to a later version in ITA 9.1.x/9.2.x, so updating from 9.0.x requires a clean installation of the latest version of ITA. Backup your ITA 9.0.x setup then and then restore the backup file.

Also see Upgrading from DCO 8.x to IT Advisor

Recommendations and best practices

Do the upgrade test on a test setup, especially if the setup contains custom integrations. When you are satisfied with the successful upgrade, apply on the production setup.
Take a fresh backup file and save somewhere safe before doing any major changes and/or upgrading the setup.
Make sure the server and application is running fine before doing the upgrade. This can be verified in the server Webmin Status page https://<ITA server IP>:10000. Go to EcoStruxure IT Advisor > Status.
Make sure there is enough free disc space at ‘/’ partition. The upgrade file(s) are usually large. approximately 2+ GB, so the installer may need at least 5 GB free storage capacity to do the job.

Saving a backup file from existing setup (ITA server)

Log in to the ITA web client https://<ITA server IP>
Go to Administration > Backup and Restore.
Select Schedule Backup.
Enter a comment. such as Pre-upgrade, and then click OK.

Setting up a new server with a clean installation of ITA

For the entire installation process, see Installing IT Advisor (on-premises)

Restoring the backup file on the new server

Upload the backup file to the new server default backup file(s) location: /data/backup.
Log in to the ITA web client https://<ITA server IP>
Go to Administration > Backup and Restore.
Select the Restore option for your backup file
Note: The Backup and Restore page also has an Upload Backups option to upload your backup file.

Upgrading using the latest ISO file

Depending on the and complexity of the setup, an update may take at least 15 minutes.

Make sure you have a fresh backup file saved on a remote location.

Download the .iso file from a location provided by the support team. Copy the SHA256 key from the same location.
Upload the .iso file to the server and place it in the /data folder.
Log in to Webmin https://<ITA server IP>:10000
In the left menu, select EcoStruxure IT Advisor > Upgrade.
In Full path to local EcoStruxure IT Advisor Installer file, select the uploaded .iso file from the /data folder.
In SHA256 checksum from the download page copy and paste the SHA256 checksum from the downloaded file.
Click Upgrade.

IMPORTANT: Before starting the upgrade make sure you have enough free disc space (at least 5 GB) specially on the root '/' partition.
Do not interrupt the upgrade process!
You can open a new browser window or tab and check the server application status in Webmin. Go to EcoStruxure IT Advisor > Status.

When you have completed the update, you can launch the web client and download the ITA desktop client installer if needed.

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