Alarm email integration for notifications from IT Expert

Administrator users can configure IT Expert to send email alarm notifications for critical and warning alarms to external management systems such as ServiceNow.

1. Go to Administration > More... > Alarm email integration.

2. Add one or more email addresses separated by a semicolon ( ; ).
   You can also send email to a system that supports mail forwarding rules. The system could then send email based on the location the alarm is coming from, for example.

3. Customize the subject of the email using a combination of free text and the following placeholders: 
   • %device% - The device name
   • %location% - The location of the device in IT Expert
   • %severity% - The severity of the alarm
   • %state% - Whether the alarm is active or cleared
   • %alarm% - The alarm name

   For example, type Alarm %state% %severity% on %device% at %location% - %alarm% to generate emails with a subject line similar to Alarm active critical on UPS1 at Data Center 1 - Battery fault

4. Choose whether you want ITE to send emails for only critical alarms, for both critical and warning alarms, or never.
   You can check the box to also send email when critical or warning alarms clear.

5. Choose whether you want emails sent in Rich HTML format with images, usually preferred for human readers, as Simple HTML without images, or as Plain text.
   Plain text is more easily understood by ticketing systems.

6. Click to send a test email to test your configuration.
   Emails are sent from alarm@notifications.ecostruxureit.com

7. Click Save. 

If an email alarm storm occurs, the number of emails sent is limited to protect the system.
A maximum of 20 emails per minute will be sent. If you specify two email addresses, each will receive ten emails per minute at most; four addresses will receive five emails per minute at most.

Alarm email security