Acknowledge alarms in IT Expert

You can acknowledge an alarm in either IT Expert or the EcoStruxure IT mobile app by assigning yourself, a colleague, or your partner responsibility for it.

Partners with Administrator access to customers' organizations can acknowledge alarms.
See Partner access to device data

How to acknowledge alarms in IT Expert

You can acknowledge alarms in dashboards, by clicking an alarm on the Alarms tab, or by clicking a device on the Inventory tab.

The Alarms tab displays a list of all alarms for the location. The Dashboards > Overview tab displays only the latest alarms for the location.

These examples show the dashboard.

1. Click the menu icon in any alarm.

2. Click Acknowledge.

   

3. Choose a user in your organization or a partner to be responsible for the alarm. Provide additional details in the Notes field as needed.

   

The assignee's name is displayed in the alarm list. A note icon is displayed when there is information in the Notes field. Unacknowledged alarms are listed as Unassigned.

In both ITE and the mobile app:

Acknowledgements remain associated with alarms after they are cleared.

Acknowledgements remain associated with recurring alarms on a device. You can reassign or unassign the alarm to modify the acknowledgement. 

When you unassign or change the assignee on an acknowledged alarm, the notes remain. There is no assignee history.

In ITE:

The CSV export of the alarm list includes the current assignee and an indication that a note is included in the acknowledgement.

Filtering the alarm list in ITE

You can filter the alarm list by severity and by unassigned alarms, only alarms that have been assigned, or only alarms that are assigned to you. These examples show the filters on the dashboard.

Also see Mute alarms

How to acknowledge alarms in the EcoStruxure IT mobile app

Tap Alarms.

Swipe left on an alarm and tap to assign it to yourself and add a note. You can also swipe all the way left to quickly assign the alarm to yourself.

Tap More... to assign the alarm to a colleague or a partner, add a note, change the assignee, call the assignee, or mute the alarm.

Filtering the alarm list in the mobile app

Tap the filter button in the search field to see only assigned or unassigned alarms.

Note: You cannot search the alarm list by assignee at this time.