The on/off duty system ensures notifications and incidents are handled by the right people at the right time. Ensure all users understand the importance of reporting on/off duty in the app.
To enable this powerful system, as an administrator, provide your prioritized contact list for your organization. Log in to the EcoStruxure IT website, and select the Administration > Call priority tab.
When you're using the app and are on duty, remember to report on duty in your profile in the app so your colleagues and Schneider Electric Service Bureau know you're available.
When you're working on an incident, you can contact colleagues on duty or a Schneider Electric Service Bureau agent in the built-in team chat. You can share relevant details immediately, and work with the right people to solve any incidents quickly.
Equally important, remember to report off duty when you sign out for the day to avoid being disturbed at an inconvenient time.
Asset Advisor calls
If there is a critical incident on devices subscribed to Asset Advisor, the Schneider Electric Service Bureau has your back and initiates the appropriate actions. When necessary, a Schneider Electric Service Bureau agent will call the first available person on duty near the site, based on the call priority settings.
If no one is on duty, the Schneider Electric Service Bureau will call the first person on your prioritized availability list.