NMC event log gathering is supported on EcoStruxure IT Gateway only. Log gathering is not supported on Data Center Expert.
Logs gathered by the EcoStruxure IT Gateway
The following logs are gathered by the Gateway daily at around midnight.
The Gateway gathers the event.txt log daily for most APC devices using the Gateway's FTP credentials.
To allow log files to be transferred:
The NMC must have FTP enabled.
The FTP credentials on the NMC must match the FTP settings on the Gateway Settings > Device credentials page. Otherwise, a warning email message is sent every day for each device.
Note: To disable FTP log gathering, you must disable FTP. This is not recommended. Setting FTP credentials in the Gateway is required to retrieve and configure settings for your devices and to apply firmware updates.
UPS Service Log
UPSs that generate a Service Log send it to the Gateway.
Note: System summary data is attached to the event log.
Gateway log gathering is triggered by EcoStruxure IT. You can download the Gateway logs on the Settings > Advanced page.