The default polling interval for the Gateway is every 5 minutes for all devices. The polling interval is not user configurable at this time.
The Gateway registers for SNMP traps on APC devices with the Network Management Card. Alarms on these devices are registered within seconds.
Modbus and 3rd party devices rely on the 5 minute polling cycle to register alarms.
The Gateway polls and automatically updates device attributes once every hour. This is not user configurable.
If you have recently updated the firmware on an APC device by a method other than through IT Expert, you might see that the firmware version has not updated in the Gateway or in IT Expert.
To manually update device attributes in Gateway 1.81 and newer:
- Log in to the Gateway.
- Click a device and go to the Details tab.
- Click Retrieve details.
In previous Gateway versions, rediscover the device to update its name.