How to request device support for EcoStruxure IT Gateway

You can contact support to request support for devices that are not currently supported in EcoStruxure IT Gateway.

Device support requests are reviewed regularly, and then selected for inclusion in the Gateway device library releases over time. Inclusion is based on demand, request order, and customer applicability.

New devices are supported through regular new releases of the EcoStruxure IT Gateway device library, and not through direct delivery of individual files. A rough estimate on the delivery of your request will be given once it has been selected for a near term release.

See How to update the Gateway device library

Need device support now?

You can use the Asset Definition File service to request support for up to 20 devices to be delivered to you at a pre-determined time. More...