Use the Asset Definition Request page or click DDF in the Help Center main menu when you need to request support for devices that are not currently supported in EcoStruxure IT Gateway.
Device Definition File (DDF) requests are reviewed regularly, and then selected for inclusion in Gateway point releases over time. Inclusion is based on demand, request order, and customer applicability.
New devices are supported through regular new releases of the EcoStruxure IT Gateway, and not through direct delivery of individual files. A rough estimate on the delivery of your request will be given once it has been selected for a near term release.
Need a DDF now?
You can use the Asset Definition File Programming service to request up to 20 DDFs to be delivered to you at a pre-determined time. More...