Log out of the EcoStruxure IT app.
Tap Get one-time Code.
Use the code to log into the EcoStruxure IT web user interface.
If GET CODE is not available, your device is not enrolled. Ask an administrator in your EcoStruxure IT organization to reset your two factor authentication.
There is a self-service option to reset your two-factor authentication at https://app.ecostruxureit.com/mfa-reset/