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    I didn't get a push notification on the EcoStruxure IT app

    You can receive push notifications for critical alarms in the EcoStruxure IT mobile app when you subscribe to IT Expert or Asset Advisor.

    Turn on push notifications on your mobile device

    Push notifications must be turned on in your mobile app settings to enable push notifications.

    1. In the EcoStruxure IT app, swipe left or tap your profile icon. Make sure the box to Disable push notifications is not checked. Swipe right to dismiss.
    2. Swipe right to access the app menu, then tap Settings > Notifications > Daily push. Make sure an option other than No notification is selected.

    Otherwise, push notification might not work for several reasons:

    • You uninstalled and reinstalled the app. Reset your authentication.
      How to reset two-factor authentication (2FA)
      You can also ask an administrator in your EcoStruxure IT organization to reset your two factor authentication. 

    • Push is disabled for the EcoStruxure IT app. Check in the app settings on your phone.

    • Your phone is in "Do not disturb" mode.

    Use your recovery code to log in

    When you registered for EcoStruxure IT, you got a recovery code you can use to log in.

    1. Tap Use the recovery code in the lower right corner.
    2. Type in your recovery code.
    3. Press the green bar to log in.

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