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    How to reset the Gateway admin password in Gateway 1.7.0 and older

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    Instructions on how to reset the Gateway admin password for Gateway 1.8 and newer are here.
     
    The password for the admin account will be reset to admin. Users are required to change their password at first login.
    Note: In the examples below, replace X.X.X with your Gateway version number.
     

    Windows

    You must be an Administrator or run the command prompt as administrator.

    1. Open a command window. Right-click the command prompt icon and click Run as administrator. Gateway_run_as_admin.png

    2. Navigate to C:\Program Files\EcoStruxure IT Gateway\X.X.X\restore.
      Type the command cd  C:\Program Files\EcoStruxure IT Gateway\X.X.X\restore

    3. Type the command restore.bat password-reset

    4. Go to Control Panel > Administrative Tools > Services.

    5. Restart the "EcoStruxureITGateway Server - X.X.X.X" service.

    Linux

    1. Open a command window and type cd /opt/ExoStruxureITGateway/X.X.X/restore

    2. Type ./restore.sh password-reset 

    3. Restart the EcoStruxure IT Gateway Server.  Type systemctl restart EcoStruxureITGateway-X.X.X.service

      The systemctl command can be run from any directory by sudo users.

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