In the EcoStruxure IT app you can see an overview of active and cleared alarms as well as incident status, chat and history.
Alarms that occur on monitored devices are of severity level: critical or warning. Alarms with both levels will be shown in the EcoStruxure IT app, but only critical alarms on devices subscribed to Asset Advisor will generate push notifications.
The alarm severity level is defined either:
- On the device itself (e.g. UPS)
- In the EcoStruxure IT Gateway
The Alarms tab in the app displays active and cleared alarms and provides a quick overview of creation date, type of alarm, status and which device the alarm is coming from. Select an alarm to access the device information and see active incidents.
You can select to enable or disable alarm notifications to define if you want to be notified of new alarms.
There are two types of alarm notifications:
- A generic alarm notification
Alarms are bundled and sent every five minutes.
- An instant push notification on critical alarms occurring on devices subscribed to Asset Advisor
When a critical alarm occurs on a subscribed device, it will automatically create an incident. You can access the incident from the notification or from the Incidents tab in the app.