Alarms

In the EcoStruxure IT app you can see an overview of active and cleared alarms.
For devices subscribed to Asset Advisor, you can also see incident status, chat, and history.

Alarms that occur on monitored devices are of severity level: critical or warning. Alarms with both levels will be shown in the EcoStruxure IT app, but only critical alarms on devices subscribed to Asset Advisor will generate push notifications.

The alarm severity level is defined either:

• On the device itself (e.g. UPS)
• In the EcoStruxure IT Gateway

Status

The Alarms tab in the app displays active and cleared alarms and provides a quick overview of creation date, type of alarm, status and which device the alarm is coming from. Select an alarm to access the device information.

Tap Incidents to view active and solved incidents for devices subscribed to Asset Advisor.

Alarm notification

You can select to enable or disable alarm notifications to define if you want to be notified of new alarms.

There are two types of alarm notifications:

• A generic alarm notification
  Alarms are bundled and sent every five minutes.

• An instant push notification for critical alarms on devices subscribed to Asset Advisor
  When a critical alarm occurs on a subscribed device, it will automatically create an incident. You can access the incident from the notification or tap Incidents in the app.