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    Asset Definition service for DCE DDFs and Gateway device support

    March 2023

    Device Definition Files (DDFs) for assets from well-known data center infrastructure device manufacturers* are included with an active Data Center Expert (DCE) Software Support contract or IT Expert (ITE) subscription.

    Existing and new DCE and ITE customers can now request standard DDFs without incurring additional cost.

    Customers who require customized DDFs, or customers with non-standard devices, can request DDFs at a much lower cost.

    *Most common IT manufacturers included, for example, Eaton, Vertiv, Raritan, Server Technology, CyberPower, Tripp Lite, and Stultz.
    For other manufacturers, or to have a customized DDF created, please contact your local sales representative for pricing and availability.

     

    Asset Definition is a paid service for new, non-standard third party Device Definition File (DDF) requests for Data Center Expert or requests for EcoStruxure IT Gateway device support for non-standard devices not included in the Gateway device library.

    If any of your non-standard power and cooling devices are unsupported by the Gateway or by Data Center Expert, you can purchase this service to create and program support for up to twenty devices, including up to three revisions.

    Device support purchased for individual devices is designed to be compliant for either Data Center Expert or EcoStruxure IT Gateway, not both.

    Support for devices will be delivered on a pre-defined date. Pricing is customized based on the number of DDFs you request. 

    Note: DCE DDF requests for APC devices and devices from most IT manufacturers are free of charge.

    How to request device support using the service

    The Asset Definition service is available for EcoStruxure IT Gateway device support requests to monitor non-standard third party devices in Data Center Expert, in EcoStruxure IT Expert, and to use the EcoStruxure Asset Advisor service.

    Contact support to submit a request

    The Data Center Expert DDF repository now contains the most commonly requested DDFs. Support for additional non-standard third party devices in DCE can only be added through the Asset Definition service. 

    For EcoStruxure IT only, you can request support for non-standard devices not currently included in the Gateway device library. Please note that device support requests that are not purchased using the Asset Definition service are prioritized based on the number of requests for a given device. Unfortunately, we cannot provide a timeline for these requests.

    For more information about asset definition and other custom services, go to https://ecostruxureit.com/custom-solutions/

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