Instructions for how to configure a Gateway restore for Gateway versions 1.7.0 and earlier are here.
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Operating system support for CentOS 8 ends in December 2021 Red Hat Enterprise Linux (RHEL) recently announced that no further operating system updates will be available for CentOS 8 after December 31, 2021. As of now, updates and security patches for CentOS 7 will be available through June of 2024. If you installed the Gateway on CentOS 8, you should replace it with CentOS 7. Back up your Gateway installation on CentOS 8 first, then restore it on the CentOS 7 system. CentOS 8 backup and CentOS 7 restore has been tested and is recommended. Future operating system support for EcoStruxure IT Gateway is currently under investigation. |
Restoring a Gateway configuration from backup is performed via the command line. You must have console access to the Gateway server, either locally or via a remote terminal, for example, SSH.
Note: For Gateway appliances, technical support assistance is required to enable local or remote (SSH) console access to facilitate a restore.
IMPORTANT: You can restore a backup from the same version of Gateway only.
Restore from backup
Note: This example is on a Windows based system. The Linux commands are identical; the install directory is slightly different. Sudo can be used to run with administrator level privileges. On Linux, if an incorrect password is supplied, the terminal will hang. Press Ctrl-C to exit and retry the command with a different password.
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Open a command prompt as administrator on the computer where the Gateway is installed.
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Navigate to the bin subdirectory within Gateway install directory on the file system, for example, C:\Program Files\EcoStruxure IT Gateway\<version number>\bin
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Type the command ./restore
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You will be prompted to choose a backup (based on id) from those found in the local file system under the backups subdirectory in the Gateway install directory, for example, C:\Program Files\EcoStruxure IT Gateway\<version number>\backups
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After entering the backup id, you will be prompted for the password set at backup creation time to decrypt the backup contents.
Note: Backups created in Gateway version 1.7 use the serial number of the Gateway server for the password. -
After successfully entering the password, you will be prompted to confirm your choice and proceed. This initiates the Gateway configuration restore procedure. The Gateway application will restart.
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