Starting with EcoStruxure IT Gateway 1.8.0, you reset the admin user’s password using a dedicated command. Resetting the admin user password is no longer associated with the restore, does not have a default value, and does not require a manual Gateway service restart afterwards.
Instructions on how to reset the Gateway admin password for Gateway versions prior to 1.8.0 are here.
You must be an Administrator or run the command prompt as administrator.
Open a command window. Right-click the command prompt icon and click Run as administrator.
Navigate to C:\Program Files\EcoStruxure IT Gateway\<version number>\bin.
Type the command cd C:\Program Files\EcoStruxure IT Gateway\<version number>\bin To see the contents of the directory, type the command dir
Type the command reset-password.bat
Set the new password when prompted.
- Navigate to /opt/EcoStruxureITGateway/<version number>/bin.
Type the command cd /opt/EcoStruxureITGateway/<version number>/bin
- Type the command ./reset-password
- Set the new password when prompted.
Note: If the admin user was previously deleted, it is recreated on password reset.