Subscription required for full access to the EcoStruxure IT app
As of this release, push notifications and full access to incidents, alarms, and sensor data in the EcoStruxure IT app are no longer available without an IT Expert or Asset Advisor subscription.
You can contact Schneider Electric to get started with an IT Expert or Asset Advisor subscription from the app.
Incidents are no longer visible to IT Expert subscribers.
Alarms are no longer visible to Asset Advisor subscribers.
The EcoStruxure IT app has a new look!
Enjoy our new look, fresh design, and new features!
Swipe right or tap the menu icon in the upper left to access the new menu.
Settings, Help and Support, a place to Give feedback, and Log out are now in this menu.
The Settings menu now includes Authentication and a new Dark mode option.
Help and Support
This improved option contains:
- An easy way to contact the Schneider Electric Connected Services Hub for customers who have subscribed devices to EcoStruxure Asset Advisor.
- Links to the EcoStruxure IT Help Center, Policies on ecostruxureit.com, app About information, and app Licenses information.
Tell us how you like using the app, and what we can do to improve it. We love hearing from you!
Terms and Conditions
The EcoStrxuure IT app terms and conditions were updated in this release.
You can now acknowledge an alarm in either IT Expert or the EcoStruxure IT mobile app to assign yourself or a colleague responsibility for it.
You can add notes on what is being done, and filter the alarm list to easily see who is responsible for certain alarms and alarms that are assigned to you.
See details in Acknowledge alarms in IT Expert
Note: Alarm acknowledgement is not available in EcoStruxure IT for Partners at this time.
You can now activate the IT Expert trial from the mobile app.
Swipe to mark notifications as read/unread.
Swipe to remove notifications from the list.
In the dashboard, tap the graph to see the value for your selection.
You can now expand and collapse the graph in the device sensor list.
Improved incident filtering to better sort critical and warning alarms.
Incidents automatically open when you comment in a solved incident.
The last known location was replaced with recently visited locations.