ConnectWise connector

You can create a connector to get alarms from IT Expert for Partners in your ConnectWise PSA ticketing system.

Before you begin, make sure your customer has allowed you to access the API.

1. Go to Connectors > Create Connector.

   Required fields are marked with an asterisk. *

2. Create an API key.

   The API key you generate the first time you create a connector will be used for all the connectors you create subsequently, and for all your current and future customers who give permission to access the API. You will not be asked to generate a new API key for each connector.

   Note: If you delete every connector you have created, the API key you use for the connectors will also be deleted. You will be asked to generate a new API once you create your first connector.

   Do not modify or delete the API key used for connectors.

   The API key is stored on the Administration > API tab.

   Be sure to save your API key in a safe place. You will be asked to enter it when you create subsequent connectors.

   

    

   

3. Select the ITE customer organization.

   The list shows all the customer organizations you manage, including those who have not given you permission to access the API. The connector won't work if you don't have API access for the organization you selected.

   

4. Enter your ConnectWise credentials:

   Site, Company, Public key, Private key

   

5. Specify the Connector configuration.

   The connector configuration maps the IT Expert device alarm severity levels and priorities to your ConnectWise boards.

   Create one or more new configuration items to specify how ConnectWise tickets are created for IT Expert alarms. You can duplicate configuration items and modify them as needed.

   

6. Specify the Connector data.

   Enter the connector name (required), description and company name, and toggle to activate or deactivate the connector.

   Click Submit.

   

The Connectors tab lists all the connectors you have created.

If you create a connector and choose a customer who has not given you permission to access the API, a message is displayed. Once the customer has given you permission, refresh the Connectors page in your browser to clear the error message.

In ConnectWise, click the device information tab in the description and notes field to drill directly into a device to further analyze alarm details in IT Expert.